Customer Support
Van Gennep provides powerful planning, collaborative workflow and process management solutions – all with a strong emphasis on service.
We promise our customers a deep understanding of their challenges along with unparalleled products, customization services and change management solutions to improve their businesses. And we reinforce this promise with a steady commitment to our users, to help your organization evolve smoothly and efficiently.
To support our active and growing user community, we offer a full range of customer services, including:
Project Methodology and Process
This comprehensive service establishes the foundation for successful implementations, ranging from pilot programs to extended system integration efforts. Adherening to this methodology assures that even rapid development, prototyping and integration efforts are implemented on time, on budget, and achieve clearly defined business and technical objectives and requirements – all for maximum Return On Investment for our customers.
Our process includes tailoring the schedule, budget and deliverables of each phase to be appropriate for the specific project at hand. Phases are outlined below:
Phase I: Strategy Study (Discovery)
Phase II: Analysis
Phase III: Design
Phase IV: Prototype
Phase V: Implementation
Phase VI: System Acceptance
Phase VII: Production Delivery/Rollout & Final Sign-off
Training
Prior to employee software training, we meet with you to fully understand your challenges, objectives and present capabilities. Based on this information, we develop training customized to your specific needs, with the appropriate mix of individual and group instruction.
Onsite Support
Training and other support does not end with the completion of your software installation. Our project managers and account managers will be there to assist you when you go live with PlanSystem3 to ensure that everything runs smoothly.
Support Desk
You can count on timely and knowledgeable product support – right when you need it – through our Support Desk, always staffed with Van Gennep’s technical experts.
